Customer Service Representative

Job Responsibilities:

• Respond to customer inquiries and requests via telephone, email, chat, and social media platforms in a timely fashion.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
• Display a courteous and empathetic attitude to all customers.
• Perform research to answer customer inquiries and requests.
• Grow existing customer accounts through exceptional customer service and effective sales techniques.
• Meet quantitative performance metrics as outlined.
• Keep customer accounts current by updating databases during calls.
• Direct customer requests and issues to the related department
• Keep records of customer interactions and transactions.
• Support, communicate and coordinate with other departments.

Job Requirements:

• High school diploma or general education degree (GED) required.
• 1 year of customer service experience.
• Experience working with inbound and outbound calls, customer retention, and inside sales.
• Proficient in Microsoft Office.
• Excellent interpersonal and communication skills.
• Comfortable working in a high volume role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Basic computer skills in various software and web-based applications.