JobsCentral - NTUC Fair Price

Career Opportunities

Team Leader (FairPrice Online - Customer Relations)

You will be responsible for managing customers’ feedback and enquiries via phone or email and providing first call resolution to customers. You will work closely with various stakeholders such as the operations, logistics and inventory teams to assist in customers’ requests. You will coach and mentor customer service representatives and recommend solutions to on-going service issues. You will also be required to generate feedback reports from time to time.

Requirements

  • Diploma, preferably with 2 years of customer service experience

  • Experience in managing a call centre is an advantage

  • Working knowledge in systems such as SAP, Customer Experience Management or Warehouse Control System is an advantage

  • Customer-oriented with good communication and writing skills

  • Ability to work in a fast pace environment

  • Good team leader to engage team mates effectively

  • Working days: 5 days’ work week (inclusive of Saturday, Sunday and Public Holidays)

  • Working hours: 2 rotating shifts (9am to 6:30pm or 1:30pm to 11pm)

We regret that only shortlisted candidates will be notified.