GROW WITH MIND STRETCHER

If you think you'd be a good fit
for our team, we'd love to talk!


Customer Service Officer (Full-Time and Part-Time)

Overall Job Objective
Provide excellent customer service and administrative support to students, their parents and teachers at the learning centres.

Key Responsibilities:

  • Attend to walk-in customers and incoming phone enquiries
  • Provide professional customer service and information to customers
  • Provide prompt assistance to all enquiries and ensure proper follow-up and closure
  • Promote key features and benefits of Mind Stretcher programmes and workshops promptly
  • Contribute towards meeting centre goals and targets
  • Process student registrations and payment
  • Perform administrative duties and regular system updates
  • Collate reports and sorting of weekly worksheets
  • Ensure the safety and appropriate behaviour of students at the learning centres
  • Conduct regular inspection to ensure the classrooms are in good working condition

Ad-hoc Responsibilities:

  • Provide administrative support to teachers when required
  • Coordination and timely arrangement with relief teachers
  • Assist in ad-hoc matters when necessary

 

Requirements:

  • Able to work on rotating morning and afternoon shifts (eg.9am to 6pm and 1pm to 10pm);
  • 5-day work week including one of the weekends;
  • Bilingual in English and Mandarin to handle English / Chinese-speaking customers;
  • Passionate in customer service;
  • Confident and tactful in handling customer’s needs;
  • Excellent team player and people-oriented personality;
  • Meticulous and systematic with administrative procedures;
  • Familiar with MS Word and Excel

Job Benefits:

  • Sales Commission
  • Shift Incentives
  • Medical and Dental Benefits
  • Hospitalisation and Surgery Insurance
  • 13th month AWS, subject to company’s overall performance
  • Attractive remuneration package above market norms
  • Professional development for career advancement
  • Progressive career pathway for personal growth and development

Applicants who are interested in this role are invited to apply with their comprehensive resume with full details and recent photograph via the "Apply Now" option.

We regret that only shortlisted applicants will be notified.