Job responsibilities:

• Be the first point of escalation in handling customers’ feedback and complaints
• Assist Manager in setting up the new contact centre.
• Manage a team of call centre agents in term of quality check, annual performance appraisal, manpower planning etc.
• Build and maintain effective working relationship with internal and external stakeholder.
• Carry out administrative duties such as preparing of statics, daily performance report etc.

Requirements:

• Relevant experience in call centre setting, preferably healthcare.
• Able to work in fast-paced call centre environment, office hours

JOBSTUDIO Pte Ltd
License No.: 10C4754
Yong Pei Yun (Alyssa)
Registration No.: R1768732