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About Adecco

Career opportunities with us stretch across various functions and levels. So whether you’re looking to join as a recruitment consultant or seeking to expand your finance, marketing, sales and IT career, we’ve got the opportunities for you.

If you are passionate about your success as you are about helping others, you’ll feel right at home.
Let’s work together.

Available Opportunities

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Survey Analyst | Japan MNC | 1 year renewewable | up to $4.5k



PURPOSE:

  • Customer Support works with subsidiaries to promote Customer Excellence.
  • The survey analyst is responsible for delivering surveys, dashboards & ticketing creation services, enabling our internal customers to conduct research and take action from the results, to drive customer satisfaction.
  • The survey analyst drives utilization of the platform, applies governance rules and to support process improvement and innovation


RESPONSIBILITIES & TASKS:

PROJECTS:
  • Assist in the development and execution of surveys using Qualtrics platform (and other software, as required) based on content provided by survey owners (on-demand)
    • Ensure surveys' look and feel meets corporate identity guidelines
    • Design reports and dashboards
  • Schedule and manage project timelines. Work with internal customers through revisions, and manage the QA process before distribution / Manage multiple concurrent projects
  • Support key regional initiatives (such as Competitive Benchmark Survey, Customer Support surveys and case management, SWI CSAT program, Customer Relationship Program, Post Installation Survey)
  • Coordinate with third-party suppliers as required.
  • Manage Customer Satisfaction


USER SUPPORT:
  • Provide user training and demo. Provide user support (on-demand).
  • User administration / system utilization governance


DEPLOYMENT:
  • Manage promotion and communications related to Qualtrics deployment in APAC. On-going share progress, report hurdles and suggest solutions
  • Ensure own learning (Skill-up) to keep up with developments in platform technology and user requirements




Next Step

Tim Chan R1660437

EA Licence Number: 91C2918



Tim Chan
Direct Line: 9625 0002
EA License No: 91C2918
Personnel Registration Number: R1660437


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