The Revenue & Reservations Manager is responsible for managing revenue in Rooms and achieving maximum profitability by using revenue and yield management principles.

Job Responsibilities

• Measure and drive total profitable revenue performance against strategy; target and adapt current strategy to the best interest of the hotel.
• Work closely with the Sales, Marketing and Rooms Division to manage yield for all segments to maximise operating profit.
• Facilitates, guides, and directs related department heads in selecting the optimum revenue opportunities for the properties to ensure the achievement of strategic objectives.
• Actively monitors the competitive environment and elaborates revenue—and pricing-optimizing tactics and strategies to maximize the Revenue Generation Index (RGI).
• Optimize forecasting and establishing pace reports to gauge trends
• Consult and coordinate with stakeholders at property and corporate levels, identifying and pulling together the deliverables.
• Ability to define discounting strategies, adapt product packaging according to customer needs, demand, and seasonality, and align with overall market strategies.
• Develop short-, medium-, and long-term objectives, strategies, and action plans that may be cascaded throughout the business.
• To define the overall reservation strategies for applying inventory, price (rate) and length of stay control in all related systems
• Co-lead hotels’ annual topline budget & business planning
• Develop an overall Dynamic Pricing & Revenue Strategy by market segment, channel or/and feeding market.
• Ability to audit the overall service delivery and the selling skills of the reservations department and devise training plans to ensure optimal functioning of the Reservations department.
• Able to support the technical aspects of Fidelio Opera Express at the hotel, as related to data flows in the systems.
• Able to support the technical aspects of the interfaces required between the Global reservations system and the seamless exchange of data between the hotel systems.
• Review, audit & maintain revenue-related systems, channels and tools.
• Ensure the overall efficient performance of the reservations department.
• Provides analysis of Business Intelligence and Data Management