Assistant Chef Concierge
Job post no longer accepts applications
Hospitality
- Offer a warm, sincere and personalized welcome to all guests
- Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation
- Be updated on events around town and major events aboard such as concerts, public holidays, shows, trade shows, trade relation offices, diplomat office and shopping information.
- Maintain a constantly updated database with extensive information about city highlights
- Arrange tickets for theatre, sporting events and local attractions
- Make and confirm all transportation arrangements with contracted limousine company. Preference are given to in house limousine vehicles first over contracted limousine company.
- Updated with dining options and confirming dining reservations
- Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
- Communicate information effectively to Chef Concierge
- Train, coach and support the Concierge colleagues
- Produce a monthly training plan for department and submission of training hours
- Ensure smooth workflow of driveway and lobby are maintained
- Guiding the Concierge team in accordance to hotel standards, appraising their performances, and handling disciplinary actions.
- Managing the process of message, luggage and parcel deliveries in the daily operations ensuring no loss or mismanagement of such items.
- Must have full knowledge of all emergencies procedures.
- Must have full knowledge of the Hotel's policies and procedures.
- To work closely with the other sections of Rooms Division.
- To report guest's complaints and anything amiss to the Chef Concierge.
- Perform all other duties assigned by the Chef Concierge or Department Head
JOB SUMMARY