• Evaluate staff performance and provide recommendations for transfers and promotions.
• Co-ordinate and communicate effectively with other departments as well as within the department.
• Keep all employees informed on significant aspects of the hotel, communicating with all levels of staff.
• Assist in carrying out daily inspection of the hotel in all areas and to ensure the housekeeping standards are maintained to the highest level.
• Recommend and implement procedures for routine tasks so as to enable employees to develop consistent work habits.
• Keep inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B linens.
• Conduct inventory of the Rooms and F&B linen together with the Finance department.
• Ensure that staff receive training for any new products or equipment introduced to Housekeeping
• Comply with Lost & Found procedures and ensure proper recording and safe keeping of such items.
• Monitor and ensure a good system of administration and record keeping for housekeeping.
• Coordinate closely with the Engineering Department for any maintenance works to be carried out.
• Ensure that all equipment used by housekeeping is in good repair and is serviced regularly.
• Assist to ensure the smooth operations in the Housekeeping Operations.
• Provide a warm and conducive environment for the housekeeping department, so that morale is kept at a high level.
• Counsel, motivate and discipline staff as required.
• Ensure employees and self adhere to hotel grooming standards.
• Comply with the hotel rules and regulations as well as the policies and procedures set by the hotel and management.
• Identify weaknesses in Housekeeping and to recommend the necessary corrective action(s).
• Familiar with Housekeeping Policies and Procedures, Job Descriptions.
• Attend meetings as required.
• Familiar with the hotel Fire Safety and Security procedures and to ensure all housekeeping staff comply with such.

Requirements:

• Diploma (prefereably in Hospitality area); or a minimum of three years related experience and/or training; or equivalent combination of education and experience.
• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Previous supervisory experience, preferably in Hotel Rooms Division
• Excellent organizational skills
• Computer literacy very helpful
• Knowledge of the Housekeeping operation
• Excellent human relations skills; able to deal positively with challenging situations