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Retail Executive (The Gift Shop & Cake Boutique)
Job post no longer accepts applications
a month ago
Posted date
a month ago
Mid-levelMinimum level
TourismJob category

Job Responsibilities

  • Validate the cash balance within the cash register daily at beginning and end of the business day. Report discrepancies must be reported to The Retail Manger immediately for investigation
  • Greet all customers of The Fullerton Shop / Cake Boutique cheerfully and sincerely
  • Handle all customers’ enquiries over counter or over telephone
  • Deal with customer complaints in a mature and diplomatic manner
  • Replenish items sold or taken off the show cases
  • Ensure the Cake Boutique counter and The Fullerton Shop are spotlessly clean and tidy at all times
  • Update inventory list
  • Coordinate delivery for guest purchases online / take away
  • Assist in all sales promotion projects where special effort are required to liase with vendors/ suppliers or customers
  • Inspect and receive goods delivered, ensuring the items and the quantity delivered are in accordance with the Purchase Requisition and/ or on the Delivery Order
  • Handle the return of damaged goods, as well as returned goods for item exchanges from guests in a professional manner
  • Comply with the hotel’s Sales Procedures for every transaction

Job Requirements

  • Ability to listen and respond to demanding Guest needs
  • Excellent interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high levels of customer service
  • Ability to work in fast pace evironment
Related tags
Retail Executive (The Gift Shop & Cake Boutique)
a month ago