Job Responsibilities

• Validate the cash balance within the cash register daily at beginning and end of the business day. Report discrepancies must be reported to The Retail Manger immediately for investigation
• Greet all customers of The Fullerton Shop / Cake Boutique cheerfully and sincerely
• Handle all customers’ enquiries over counter or over telephone
• Deal with customer complaints in a mature and diplomatic manner
• Replenish items sold or taken off the show cases
• Ensure the Cake Boutique counter and The Fullerton Shop are spotlessly clean and tidy at all times
• Update inventory list
• Coordinate delivery for guest purchases online / take away
• Assist in all sales promotion projects where special effort are required to liase with vendors/ suppliers or customers
• Inspect and receive goods delivered, ensuring the items and the quantity delivered are in accordance with the Purchase Requisition and/ or on the Delivery Order
• Handle the return of damaged goods, as well as returned goods for item exchanges from guests in a professional manner
• Comply with the hotel’s Sales Procedures for every transaction

Job Requirements

• Ability to listen and respond to demanding Guest needs
• Excellent interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work in fast pace evironment