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Front Office Manager
  • Welcomes guests and fosters customer loyalty through his/her friendly manner
  • Develops high quality relationships with guests throughout their stay
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members
  • Oversees and supervises guest arrivals and departures with the team on duty
  • Ensure that personalized service is offered to each and every guest
  • Train and coach team members for success
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Prepare monthly and daily revenue report and circulate to all HOD's
  • Prepare Room revenue and occupancy forecast take action on rate strategies
  • Involved in recruitment of new team members for front office
  • Check and ensures all front desk employees are well presented
  • Ensures that the workplace remains clean and tidy
  • Ensure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
Related tags
Front Office Manager
a month ago
C-level / Executive