For Employers
Duty Manager (Night Manager)
Job post no longer accepts applications
4 months ago
Posted date
4 months ago
TourismJob category
  • Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions
  • Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival
  • Welcome and bid farewell to all VIP guest
  • Well informed of hotel facilities and activities and be able to answer all inquiries
  • Develop and maintain close business contact with house guests and to provide personalised service whenever possible
  • Ensure that the lobby and the public areas are kept clean and maintained at all times
  • Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship
  • Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned
  • Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts
  • Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager
  • Ensure that manual key, guest card key, and guest room security procedures are followed

Job Requirements

  • Cordial and warm, enjoy interacting and engaging with guests.
  • Guest centric oriented
  • Competent in oral and written communication in English. Effectively multilingual would be an added advantage.
  • Attention to details
  • Planning and organizational ability
  • Must be able to work well under stressful situations and handle challenges in a professional manner
  • Willing to work on shift rotation including overnight shifts
Related tags
Duty Manager (Night Manager)
4 months ago
C-level / Executive