Job Overview

We seek a motivated Junior Maintenance Support Engineer to provide foundational technical support for end-user computing, IoT devices, and infrastructure maintenance.

This entry-level role includes after-hours on-call rotations (1-2x/month) under supervision.

You'll gain hands-on experience troubleshooting hardware, deploying patches, and supporting CCTV/IoT systems while receiving structured training for career growth.

Duties and Responsibilities

Hardware Support (Assisted):

1. Assist in diagnosing/fixing hardware issues for:
2. End-user devices (laptops, printers, mobile devices)
3. Basic IoT equipment (sensors, cameras, cabling)
4. Perform component replacements (RAM, HDD, power supplies) under guidance.

Software & User Support:

1. Install OS/applications (Windows/macOS), configure email clients & user accounts.
2. Troubleshoot common software issues (Office 365, VPN, antivirus).
3. Support basic surveillance system operations (NVR reboots, camera alignment).

Preventive Maintenance:

1. Conduct scheduled device health checks (disk space, updates, backups).
2. Update asset inventories & maintenance logs.
3. Test/replace consumables (sensor batteries, camera lenses).

Emergency Response (Supervised):

1. Shadow senior engineers during after-hours critical incidents.
2. Document issues in ticketing systems (e.g., ServiceNow).

Requirements

Education:

• ITE/Diploma in IT, Electronics, or related field (Fresh graduates welcome).

Experience:

• 0-1 year in technical support

Basic familiarity with:

• Windows OS troubleshooting
• PC/laptop hardware components
• Networking fundamentals (IP addressing, Wi-Fi)

Technical Exposure (Preferred):

• IoT concepts (sensor types, data flow)
• Mobile device management (Android/iOS)
• Remote support tools (TeamViewer, AnyDesk)

Certifications (Bonus):

• CompTIA ITF+/A+, Microsoft Fundamentals

Work Requirements:

1. Willingness for occasional supervised after-hours support.
2. Ability to lift equipment.

Soft Skills:

1. Eagerness to learn IoT/enterprise systems.
2. Clear communication for user support.
3. Detail-oriented documentation.