Maintenance Team Engineer
M.TECH PRODUCTS PTE LTD
9 days ago
Posted date9 days ago
N/A
Minimum levelN/A
Technicians / ServiceJob category
Technicians / ServiceResponsibilities:
Requirements:
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 24x7 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson's terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
- Continuous Learning in IT industry, particularly new security products and solutions
- Any other ad-hoc duties as required or assigned
Requirements:
- Singaporean only
- IT or relevant discipline
- Fresh graduates with Higher Nitec or diploma are welcome
- Experience with networking OR cybersecurity solutions deployment is preferred
- Proficiency in English and strong communication skills particularly over the phone and with email
- Ability to work individually and within a highly collaborative team setting
- Highly motivated, fast learner, passionate to learn new product solutions and technology
JOB SUMMARY
Maintenance Team Engineer
M.TECH PRODUCTS PTE LTD
Singapore
9 days ago
N/A
Full-time
Maintenance Team Engineer