Service Engineering Assistant (UP Maintenance Support)

Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
Conduct morning verification of jobs carried out for all Service Partners.
Manage Service Partners and upkeep the service & technical standards for all teams at jobsites.
Be available and standby for after office hours activation through phones or to sites.
Perform risk assessment to minimize risk at job site.
Ensure jobs are carried out complying to safety guideline from authority.
Perform any other duties assigned by the superior.

Job Requirement

Job Requirement

Minimum five (5) years' experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years' site experience in air-con related industry for Diploma holder in Mechanical Engineering
Proven experience working as a Site Supervisor
Good communication and written skills

Related tags

JOB SUMMARY

Service Engineering Assistant (UP Maintenance Support)

Singapore

2 months ago

Entry / Junior

Full-time