Global Operations & Maintenance Business Program Manager
FPT ASIA PACIFIC PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
Technicians / ServiceJob category
Technicians / Service- Manage end-to-end licensing operations, including renewals, pricing proposals, and contract lifecycle documentation.
- Track, analyze and optimize public cloud service related hosting cost efficiency at the company level.
- Analyze customer satisfaction, attrition risks and multi-dimensional of factors. Drive overall improvement of customer satisfaction and retention, as well as O&M revenue (renewals, upselling, service add-ons).
- Mobilize sales, finance, delivery/operations, and partner resources to resolve key issues and ensure timely project closure and execution.
- Orchestrate cross-functional teams to implement O&M incentive programs so as to achieve a higher LTSA adoption rate and increase the sale of upsell of profitable service packages.
- Track and report on program performance, providing insights to management for decision-making.
- Maintain accurate business process documentation and compliance reports.
- Collect frontline feedback, propose simplification suggestions to O&M, GTM, Delivery, SA, Product stakeholders, and drive iteration of commercial terms and processes.
- Oversee external supplier/outsourcing support for quality and delivery to ensure contract fulfillment and cost efficiency.
Requirements:
- Degree in Business Administration, Information Systems, or related field.
- Minimum 8 years of experience in licensing management, business operations, or program governance in Cloud Service Provider and/or Renewables industries.
- Proven experience of orchestrating cross-functional teams to construct and evolve SOPs, programs and campaigns, and eventually deliver quantitative and positive business results.
- Capable of independently producing pricing scenarios, negotiation scripts, and contract term lists; leading cross-functional reviews.
- Certifications (at least Fundamentals level) in Microsoft products including Azure and M365 are required.
- Strong stakeholder management and analytical skills.
- Excellent written and verbal communication skills.
JOB SUMMARY
Global Operations & Maintenance Business Program Manager
FPT ASIA PACIFIC PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Global Operations & Maintenance Business Program Manager