RESPONSIBILITIES:

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 24×7 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson's terms
• Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
• Continuous Learning in IT industry, particularly new security products and solutions
• Any other ad-hoc duties as required or assigned

REQUIREMENTS:

• Diploma or Higher Nitec in IT or a relevant discipline (Training will be provided)
• Experience in networking or cybersecurity solution deployment is preferred
• Strong communication skills, particularly over the phone and via email
• Ability to work independently as well as collaboratively within a team environment
• Highly motivated, fast learner, and passionate about learning new technologies and product solutions

If you are interested in this role, please click on Apply Now

Please note that only shortlisted candidates will be contacted, thank you.

Eng Ai Wen, Ivan

EA License Number: 23C2060

Registration ID is R1222887

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