Essential Duties/Responsibilities

1. Primary: Security Operations Specialist

• Lead security support for French-speaking clients, including risk monitoring, incident management, and advisory.

• Increasingly support the delivery of security assessments, journey planning, travel risk management, and situational updates.

• Monitor global and regional security developments and coordinate responses with internal analysts and on the ground specialists.

• Act as a point of escalation for client incidents and provide real-time recommendations and coordination.

• Gradually support the French-language Security Roster ("Permanenciers") to ensure round-the-clock coverage.

2. Global Operations Coordinator

• Coordinate and oversee daily operations for French-speaking clients within Singapore core hours.

• Act as a hub for liaising between clients, field teams, healthcare providers, and internal departments.

• Maintain continuous oversight of ongoing security and medical cases, ensuring timely follow-ups and escalations.

3. Secondary Responsibility: Medical Operations Specialist

• Support medical case management in French, including coordination with providers, approvals, and case follow-through.

• Interpret medical reports, liaise with healthcare professionals, and support logistical arrangements as needed.

• Provide guidance on clinical decision-making within your professional scope, escalating complex cases.

4. Nurse Advisor (French Language)

• Serve as a clinical support resource for internal teams and clients.

• Translate and clarify medical documentation and recommendations.

• Offer telephone-based triage and remote consultation services when appropriate.

5. Medical Evacuations & Repatriations

• Act as a Senior Escort Nurse on international missions for French-speaking patients requiring evacuation or repatriation.

• Coordinate patient handovers, medical clearances, and logistical arrangements in compliance with international standards.

• Ensure patient safety and continuity of care during transfer.

6. Training Delivery (French Language)

• Develop and deliver security and health training for clients and internal teams in French.

• Conduct interactive learning sessions, workshops, and digital content modules.

• Tailor content to specific client sectors and regional risk contexts.

7. Incident Management Team (IMT) Deployment

• Be prepared for rapid deployment as part of the IMT in response to critical events or crises.

• Support field response, client communications, and coordination with government or humanitarian agencies.

• Contribute to post-incident reporting, analysis, and process improvement.

Required Qualifications

• Bachelor's degree or equivalent in Security Management, Emergency Management, Nursing, or related fields.

• Minimum 5 years' experience in security operations, intelligence, crisis response, or medical assistance.

• Valid Registered Nurse license preferred (especially with medical evacuation or ICU/ER background).

• Fluency in French and English.

• Strong situational awareness, analytical thinking, and cross-functional coordination.

• Ability to work effectively in high-pressure environments and across multiple time zones.

• Willingness to travel and operate in field environments when necessary