Job Responsibilities

• Present a professional image and deal with incidents in a discreet and confident manner.
• Ensure optimum guest service through the delivery of excellent customer service.
• Respond to first aid incidents and apply effective first aid skills for customers and team members.
• Perform security functions at assigned posts and areas within the property.
• Observe and monitor persons and property to maintain security and safety.
• Escort or carry valuables as assigned or directed. Valuables may include the transportation of chips and cash as well as documentation.
• Respond to all emergencies and alarms as directed by Security Operations Control Room and Security Management.
• Monitor and manage crowd levels within the work environment.
• Effectively participate in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.
• Maintain and apply skills to deal with the management of intoxicated persons within the work environment.
• Handle lost property in accordance to procedures.
• Participate in training programs.
• Maintain professional skills by staying abreast of current developments and participating in developmental programs available within and outside the company.
• Perform other tasks within the IR, including CAT C Special Employee License tasks, as directed by the Vice President, Security Service Department.

Job Requirements

Education & Certification

• Minimum Secondary 2 / ITE equivalent.
• Must possess a valid Special Employee License during his/her employment.

Experience

• Prior customer service experience required.
• Prior experience in Security industry is an advantage.

Other Prerequisites

• Able to work overtime and work different shifts on short notice.
• Possess initiative and a good team player.
• Able to handle stress and multi-task.
• Good interpersonal skills.
• Good written and communication skills.