Job Description

The Security Operations Manager (SOM) is responsible for managing and developing the on-site security team. The SOM will lead the security team through daily operations and all incident escalations. The SOM partners and supports site-based global security leadership to ensure all identified client security needs are addressed.

Roles and Responsibilities:

• Accountable for managing site security operations team, ensuring all global security policies and procedures and other relevant documentation is adhered to.
• Lead vendor security team response for crisis management events on site.
• Responsible for ensuring that all vendor security staff are trained and knowledgeable to standards when on post.
• Provide the customer with reports, briefings and other requested information on a frequent or on ad hoc basis.
• Responsible and accountable for ensuring that the security vendor team have the tools and equipment necessary to carry out their prescribed duties.
• Accountable for implementing and ensuring robust post and shift handover procedures.
• Comply with the site standardised guarding models.
• Ensure an effective communications plan is implemented and documented throughout all levels of the security team.
• Ensure that supervisory visits to assigned posts are occurring on a daily basis and are documented accordingly.
• Accountable and responsible for ensuring that all security vendor staff maintain confidentiality management and privacy standards in accordance with relevant legislation.
• Manage and direct an effective SOS team on site.
• Interviews, selects, and manages the training of new SOC employees. Routinely measures and assesses the proficiency and effectiveness of the SOC team.