About NESST

At NESST Singapore Limited, we are dedicated to building thriving, supportive environments for migrant workers.
As a leading dormitory operator, we focus not just on providing safe housing, but on promoting well-being, dignity, and community spirit.
Through innovation, collaboration, and care, we aim to set the benchmark for modern dormitory living in Singapore - prioritizing safety, sustainability, and resident empowerment.
Join us and be part of a mission-driven team shaping a better future for thousands of workers.

Job Summary:

We are seeking a proactive and passionate Security Manager to lead dormitory security operations - ensuring a safe, welcoming, and well-managed environment for our residents and staff. This is an exciting opportunity to shape security practices by leveraging smart technologies, fostering strong community ties, and collaborating closely with operations and law enforcement partners.

If you are a leader who thrives in fast-paced environments, values innovation in safety, and wants to make a positive impact on people's lives - we want to meet you.

Key Responsibilities:

Strategic Duties

• Collaborate with operations and IT teams to evaluate and integrate new security technologies (e.g., AI surveillance, digital ID access, automated incident tracking).
• Supervise third-party contractors for security system maintenance and ensure service levels are met.
• Participate in cross-dorm benchmarking initiatives and contribute to inter-operator drills or best practice forums.
• Ensure all security data (e.g., surveillance footage and biometric records) are managed with confidentiality and data security protocols.
• Support audit readiness by preparing documentation and maintaining compliance with MOM, FEDA, and other regulatory requirements.
• Promote sustainable and efficient security practices, such as smart lighting or optimized system usage.

Security Operations

• Act as the overall in-charge of dormitory security and serve as the point of escalation for all security-related matters.
• Develop, review, and enforce security policies, SOPs, and emergency response plans.
• Conduct regular security inspections, risk assessments, and hotspot analysis to identify vulnerabilities and implement mitigation strategies.
• Plan and schedule the security team to ensure 24/7 coverage and operational readiness.
• Ensure full operational readiness of all security systems including CCTVs, EM locks, gantry, and isolation facilities.
• Prevent entry of suspicious individuals and enforce visitor access control protocols.
• Conduct spot checks and bag inspections to prevent possession of illegal drugs, weapons, alcohol, or prohibited items.
• Support onboarding/offboarding processes and biometric registration for residents and visitors.
• Ensure residents understand and comply with dormitory rules and hotline protocols.
• Supervise vehicular and crowd movement during peak hours to maintain order.
• Ensure catered food is stored correctly and dispose of uncollected items to maintain hygiene.

Surveillance and Monitoring

• Oversee the maintenance and operation of all surveillance equipment and systems.
• Utilize VA (Video Analytics) to proactively detect abnormal behavior or unauthorized access.
• Assign personnel at gantries during peak hours for crowd control and traffic flow.

Incident Management

• Follow the dormitory's escalation framework and respond promptly to all incidents.
• Investigate and document incidents such as theft, unauthorized access, or disputes.
• Coordinate and lead emergency drills and fire safety exercises.
• Highlight security lapses and trends for management review and mitigation.

Amenities and Event Security

• Monitor behavior to ensure responsible drinking and compliance with house rules.
• Train staff in de-escalation techniques and alcohol service protocols.
• Maintain order through routine patrolling and intervention in case of intoxicated behavior.

Migrant Workers and Staff Relations

• Serve as the main contact for MW and staff security concerns.
• Conduct regular security briefings and awareness sessions.
• Support MW welfare programs, onboarding events, and outreach efforts.
• Conduct regular patrols and emergency responsiveness.

Coordination with Authorities

• Liaise with police, emergency services, and other relevant agencies
• Stay ahead of emerging threats and adjust safety protocols as needed.
• Implement isolation procedures in accordance with MOH guidance.

Policy Development and Compliance

• Review and update security protocols regularly.
• Conduct drills and training aligned with safety and regulatory standards.
• Maintain SOPs for managing major incidents including disputes, riots, or illegal activity.

Reporting and Documentation

• Maintain accurate logs of patrols, incidents, and visitor movements.
• Submit regular reports and data analysis to the General Manager.
• Document drills, emergency responses, and policy breaches thoroughly.

Requirements:

• Minimum 5 years of experience in security management, preferably in a dormitory or institutional setting.
• Strong understanding of emergency response, risk assessment, and access control systems.
• Proven leadership in supervising and motivating security teams.
• Proficiency in surveillance technology and incident reporting tools.
• Certified Security Officer (CSO) credentials are a plus

Key Skills:

• Excellent decision-making and problem-solving abilities.
• Calm under pressure with strong conflict resolution skills.
• Detail-oriented with high situational awareness.
• Courteous and respectful in resident interactions while maintaining authority.
• Physically fit and able to respond promptly in emergencies.
• Knowledge of relevant legal and regulatory safety standards.

Why Join Us?

• Play a vital role in building a safe, supportive community for migrant workers.
• Be part of a forward-thinking organization that values technology, innovation, and continuous improvement.
• Flexible work arrangements including shift work, weekends, and public holidays.