As a Security Engineer (Senior) in Cyber section managed support and operations, you will handle day-to-day support and operations of assigned cybersecurity solutions and platforms.

Work Hours: Office hours, with occasional remote standby duties which is rotational (i.e., remain contactable by email and phone)

Duties:

• Provide guidance to junior engineers and support assigned security platforms, including onsite troubleshooting, root cause analysis, and incident reporting.
• Manage overall ticket queues and oversight and take ownership and responsibility of all tickets assigned within agreed SLA.
• Work closely with team supervisors and perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.
• Ensure that daily operations and tasks are properly completed or followed up.
• Escalate issues and liaise with subject matter experts as required to resolve issues.
• Prepare activities report and documentation.
• Other tasks as assigned.

Requirements:

• Completed studies with a Diploma or Degree.
• Skilled in Infrastucture, Network and/or Security Tools and possess relevant years of experience.
• Can provide remote support after office hours and during weekends/public holidays as required.