This role is responsible for delivering high-quality service and support for integrated security systems, with a strong focus on certified expertise in Lenel, Genetec, C• CURE, and Avigilon technologies.

The position ensures client satisfaction through proactive maintenance, troubleshooting, and continuous improvement.

• Monday to Friday 9 am to 6pm
• Standby applicable on need basis for nigth shift (9pm to 9am)
• Allowances covered
• Open to Weekend/PHs standby as applicable
• Need to travel to client site/islandwide for critical issue if any

Job scope:

• Partner with Customer Service Representatives to promptly resolve client issues related to security systems.
• Provide end-to-end support including preventive maintenance, system upgrades, expansions, modifications, and user training.
• Develop and update system schematics and layouts using AutoCAD.
• Foster strong client relationships and continuously seek ways to improve customer satisfaction.
• Manage and renew support and maintenance contracts.
• Ensure service excellence by adhering to company protocols and responding to service requests within the assigned region.
• Conduct regular preventive maintenance and address daily troubleshooting needs.
• Follow through on all technical issues until full resolution is achieved.
• Take ownership of service-related matters post-project handover.

Qualifications & Requirements

• Diploma or higher in Electronics, Computer, Automation, or Mechanical Engineering.
• Proven experience in the security systems industry, with hands-on knowledge of Access Control, CCTV, and Alarm Systems.
• Customer-focused mindset with a commitment to service excellence.
• Cood to have certifications or hands-on experience in one or more of the following:Lenel, Genetec, C• CURE, Avigilon, Accesscom
  Basic IT proficiency in hardware, networking, and databases.
• Strong analytical and problem-solving skills.
• Ability to work independently and under pressure.
• Excellent communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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