As a Security Engineer in Cyber section managed support and operations, you will assist in day-to-day support and operations of assigned cybersecurity solutions and platforms.

All interested applicants are encouraged to apply with your updated resume, indicating your earliest date of availability and notice period.

Work Hours: Office hours, with occasional remote standby duties which is rotational (i.e., remain contactable by email and phone)

What you will do:

• Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, and incident reporting.
• Manage ticket queue and take ownership and responsibility of tickets assigned within agreed SLA.
• Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.
• Ensure that daily operations and tasks are properly completed or followed up.
• Escalate issues and liaise with subject matter experts as required to resolve issues.
• Prepare activities report and documentation.

About You:

• Completed studies with a Diploma or Degree
• Possess hands-on engineering support experience in Infrastucture, Network and/or Security Tools
• Able to work independently, under the general guidance
• Can provide remote support after office hours and during weekend/public holiday as required