Major Duties and Responsibilities :

. Track and Trace shipments

. Prepare, handle, and process documentation - including house and master air waybills, commercial documents, and customs/regulatory documents

. Accurate and timely data entry into our operating system

. Dispatch freight

. Communicate effectively and timely with customers, vendors, other offices worldwide, and co-workers through high volume of email, phone, instant message, and in person

. Monitor internal / customer reports

. Contribute to maintaining strong vendor relationships - customers and others

. Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements

. Meet key performance indicators in support of department, branch, product, and company goals

. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

. Escalation of problems to Management when necessary

Qualifications :

. Applicant needs to be detailed-oriented and able to work in a team environment

. Applicant must possess the ability to multi-task, and have excellent time management skills

. Additionally, applicant needs the ability to work with data to identify issues, and support operational improvement

. Good organizational and communication skills are essential

Minimum Qualifications :

. Fluent in English

. Proficient with MS Outlook, Excel and Word

. Strong organization, time management, and communication skills

. Ability to think critically and multitask

. Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing