Why Join Us?

We're a fast-growing swim school empowering children and adults across Singapore, Malaysia, Indonesia, and China. With 150~200 classes, we blend safety, fun, and progress - and need a relationship-driven sales superstar to help families start their swim journey!

Your Mission

Close sales and build lasting bonds - you'll own the full customer lifecycle [while you're still with us :)]

1. Convert leads from social media/partnerships into trial bookings.
2. Guide parents to the right program (1-on-1, group, competition prep).
3. Nurture relationships through check-ins, progress updates, and renewal support.
4. Grow referrals by turning happy clients into advocates.

Key Responsibilities

Sales Growth

✅ Respond to leads within 15 mins (WhatsApp/email)

✅ Book free trials + close packages

✅ Pitch school/corporate partnerships

✅ Hit monthly sales targets (50+ new clients/quarter)

Relationship Building

✅ Conduct post-lesson welcome calls

✅ Send quarterly personalized progress updates

✅ Rescue at-risk clients (e.g., low attendance)

✅ Drive referrals & renewals (70%+ retention target)

Who We're Seeking

Must-Haves:

• 1-3 years in sales/customer success (service industry preferred).
• Proven relationship-building skills - you remember names, fears, and goals.
• Tech-savvy: CRM (e.g., HubSpot), WhatsApp, Excel.
• Multilingual: Fluent English + Mandarin (to engage Chinese-speaking parents).
• Passion for swimming/education (bonus if you've coached!).

Personality Traits:

• ❤️ Empathetic listener (parents share kids' anxieties openly).
• Self-starter who thrives in hybrid settings.
• Team player who collaborates with instructors/admins.