The Customer Solutions Executive, Ocean Freight is responsible for the coordination and organisation of Ocean Freight operations within the Rhenus Logistics office in Singapore. He/She will handle different types of shipments: FCL, LCL, Consol, etc. and assist customer with shipping requirements in terms of import/export/ transit formalities.

Responsibilities:

Customer's Contact Point and Escalation

• Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bill of ladings
• Strict maintenance of on-time KPI
• Proactively explain procedures to customers in case of questions
• Quick solution finding in case of escalations
• Ensuring no delay of customs application with regards to physical submission to customs offices and/or online procedures
• Adherence of KPIs for customs and pre/on-carriage procedures

Customer Service

• Assisting customer(s) during booking stage
• Monitoring and completing performance/KPI reports to customers' requirements of own-controlled business
• Act as the contact point between customers and other sub-contractors during shipment handlings
• Ensuring the validity of quotations before handling shipments and coordinating with the respective Sales/Sales Coordinator if rate extension is required
• Updating shipment status on customers' requirements
• Responsible for cross-trade shipment, ensuring smooth communication, instructions and billings among Origin office, Destination office and customers
• Providing high quality service and monitoring status from Origin office to Destination office

KPI Adherence in Operational System

• Constant monitoring while ensuring that milestones/status codes are set up accurately
• Meeting of timeframe KPIs for adding new contacts in operational system
• Finance-related document creation such as Accounts Receivable and Accounts Payable
• 'On time' job closing in operational system

Documentation Management

• Strict meeting of on-time receipt of correct and sufficient documents
• Archiving of documentation into job file before vessel arrival
• Avoiding of postponed shipments due to lack of documents
• Meeting of KPIs for documentation collection, completion, and submission
• Monitoring payment to creditors and late payment received from debtors without notification and clear reasons from Accounting. Check and evaluate invoices in terms of accuracy.
• Managing relevant documentation for filing, eg. different types of Bill of Lading and ensuring mandatory documentation in respective files
• Ensuring smooth correlation with interrelating departments, such as trucking, customs brokerage, etc.

Requirements:

• Knowledge of local and international freight services and customs policies
• Familiar with industry standard programs and able to operate standard systems relevant to the position
• Excellent communication skills in English, both verbal and written
• Possess a strong customer service mindset
• Analytical and data-driven
• Ability to quickly understand processes
• Independent self-starter, well-organised, detail-oriented and ability to multi-task with excellent time management skills
• Good team player
• Possess a professional working attitude
• Proficient with MS Office applications