Position: Import Customer Service Executive (Airfreight) (Job ID: 19687)

• Changi
• Basic + AWS + VB
• Attractive AL benefits

Job Description:

• Act as single point of contact for Airfreight Import
• Manage internal and external customers for the movement of import shipments
• Follow up on urgent shipments pro-actively
• Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
• Ensure that customers' expectations are being met and mapped in SOP
• Regular Business Review with Customers - MBR or QBR
• Perform ad hoc tasks as assigned by Immediate Superior
• Perform End to End Process which include Billing
• Follow up with Customer on any Billing Disputes

Job Requirements:

• Experienced in Airfreight Import
• Able to use Microsoft Excel for Reporting
• Able to work with different levels of stakeholders
• Able to work on weekends if required (Alternate Saturdays)
• Good working attitude

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