An ATO firm that support SQP program.
We are a fast-growing certified public accounting firm offering a full range of assurance and advisory services including auditing services, taxation, corporate advisory, consulting, bookkeeping, corporate secretary and company formation services for local and international clients. We offer a friendly work environment with prospects for long-term career development and personal growth and are looking for dynamic and motivated audit professionals to join us.

Job Responsibilities

1. Client Relationship Management

• Serve as the main point of contact for assigned clients.
• Understand client shipping needs and provide tailored logistics solutions.
• Address customer inquiries, resolve issues, and ensure high satisfaction levels.

2. Shipping & Logistics Coordination

• Plan and schedule shipments in accordance with customer requirements.
• Coordinate with carriers, freight forwarders, and internal logistics teams.
• Monitor the progress of shipments and provide updates to clients.

3. Documentation and Compliance

• Prepare and verify shipping documents (e.g., bills of lading, invoices, packing lists).
• Ensure compliance with international trade regulations, customs laws, and company policies.
• Handle import/export documentation and related certifications.

4. Sales & Business Development Support

• Identify new business opportunities and contribute to sales efforts.
• Prepare and present quotations and proposals to prospective clients.
• Collaborate with sales teams to grow account revenue.

5. Reporting & Analysis

• Track key performance indicators (KPIs) such as on-time delivery, cost efficiency, and customer satisfaction.
• Generate regular reports for clients and management.
• Analyze trends and suggest process improvements.

6. Cross-Functional Collaboration

• Work closely with operations, warehouse, and billing teams to ensure smooth service delivery.
• Coordinate with the finance department for invoicing and payment follow-up.

7. Problem Solving

• Handle shipment delays, lost cargo, or damage claims.
• Provide quick resolutions to minimize client impact

Requirements:

• Diploma & Above
• Candidates with a minimum of 2- 3 years Shipping experience will be considered.
• Candidates with good academic background but with less than 2 years shipping experience will be considered for Assistant position as training will be provided
• Mature, responsible, adaptable, flexible, strong analytical skills and committed
• Good communication and interpersonal skills
• Good command of Chinese & English in both written & spoken to liaise with Chinese speaking foreign associates.
• Salary will be in accordance to experience and qualifications

Others

• Working hour from 9am to 6pm
• 5 days week
• Near City Hall MRT Station

Interested applicant, please send in your detailed resumes with full particulars, notice period, current & expected salary and reason for leaving current & last employment to Seamus@faithfulac.com.com