Company Overview

ALPS LOGISTICS (S) PTE LTD

Job Summary

Lead and optimize end-to-end import and export operations, driving cost efficiency and compliance while supporting team performance and cross-functional collaboration to deliver seamless logistics solutions.

Responsibilities

• Manage end-to-end import and export operations to ensure compliance and optimize costs
• Lead, coach, and support the Import & Export team to enhance process efficiency and operational excellence
• Monitor daily shipment activities, including verifying documentation, coordinating with carriers, ensuring customs compliance, managing billing, and closing jobs accurately
• Track team performance by providing constructive feedback and escalating operational issues to management promptly
• Enforce adherence to established processes and service standards to maintain quality and consistency
• Identify and implement opportunities to improve shipping efficiency and reduce operational costs
• Collaborate closely with Sales, Finance, and Customer Service teams to align logistics operations with overall business objectives
• Respond to import and export customer inquiries and act as the escalation point for resolving service issues effectively
• Support management by executing ad-hoc projects and tasks that contribute to operational improvements and business growth