Client Account Executive

Key Responsibilities :

Client Partnership & Account Ownership

- Act as the primary relationship owner for assigned client accounts, serving as a strategic advisor rather than a transactional point of contact.

- Deeply understand client business objectives, performance goals, and operational constraints to drive long-term value.

- Proactively identify upsell, cross-sell, and growth opportunities aligned with client needs.

Project & Delivery Management

- Lead end-to-end coordination of client projects, from scoping and planning to execution and post-delivery evaluation.

- Collaborate closely with internal creative, content, product, and technical teams to ensure on-time, high-quality delivery.

- Manage priorities, timelines, scope changes, and expectations across multiple concurrent accounts.

Strategy & Performance Optimization

- Partner with clients to develop and refine digital strategies across social media, web presence, and integrated campaigns.

- Interpret performance data, dashboards, and reports to provide clear insights and recommendations.

- Translate analytics into practical next steps that improve engagement, efficiency, and ROI.

Stakeholder Communication & Issue Resolution

- Lead structured client communications including reviews, performance check-ins, and strategic discussions.

- Anticipate risks and resolve issues swiftly to minimize impact on delivery and client satisfaction.

- Maintain calm, solution-oriented communication during high-pressure or fast-changing situations.