Role Summary

The Account Manager is responsible for managing and growing assigned client accounts by building strong relationships, understanding client business needs, and delivering value-driven solutions. The role focuses on client retention, revenue growth, and long-term partnership development while acting as the primary point of contact between the client and the organization.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned key and strategic accounts
• Build and maintain long-term, trusted relationships with clients and key stakeholders
• Understand client objectives, challenges, and business priorities

Account Growth & Revenue Management

• Identify opportunities for upselling, cross-selling, and account expansion
• Develop account plans to achieve revenue targets and growth objectives
• Support contract renewals, pricing discussions, and commercial negotiations

Service Delivery & Stakeholder Coordination

• Coordinate with internal teams (sales, operations, finance, HR, or delivery teams) to ensure timely and quality service delivery
• Monitor service performance, resolve issues, and manage client expectations
• Ensure adherence to SLAs, KPIs, and contractual commitments

Strategic & Advisory Support

• Provide consultative recommendations aligned with client needs and market trends
• Support clients with solutions that enhance efficiency, performance, or compliance
• Act as a trusted advisor, not just a service contact

Reporting & Governance

• Track account performance, revenue, and client satisfaction metrics
• Prepare regular account reviews, forecasts, and management reports
• Ensure compliance with internal policies, risk controls, and governance standards

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