Responsibilities

• Act as liaison for institutional and VIP clients across both the fintech and digital finance sectors, ensuring that all client inquiries and requests are addressed promptly and professionally

• Manage and expand portfolio of institutional and VIP clients, through personal network and referral channels

• Establish and maintain new partnerships within the digital finance and fintech ecosystems

• Identify and capture deepening opportunities across asset management, banking deposits, products

• Build long-term trusted relationships with clients through regular engagement and performance

• Collaborate with internal teams to ensure a smooth onboarding process, ensuring that client requirements are met and exceptional service is delivered.

• Ensure compliance with internal policies, regulatory requirements and risk management standards

• Assist in the daily operations of the department, coordinating cross-functional efforts to enhance efficiency and ensure the successful execution of strategies

• Prepare and present reports on client interactions, market trends, and performance metrics to inform decision-making and strategy formulation

Requirements

• Basic understanding of digital finance or banking sectors, with the ability to articulate complex concepts clearly to clients and stakeholders.

• Proven client management skills, including the capacity to maintain robust relationships, conduct thorough client profiling, and implement personalized account management strategies.

• Proficiency in both English and Mandarin, both written and verbal, with strong analytical and communication skills to engage effectively with clients at all levels.

• A solid educational background, preferably in business, finance, or a related field.

• A genuine passion for the cryptocurrency industry, demonstrated by ongoing engagement with industry developments, trends, and best practices; relevant industry experience is strongly preferred.

• Ability to work collaboratively in a fast-paced environment, demonstrating adaptability and a proactive approach to problem-solving.

• Ability to work independently and apply critical thinking whilst delivering the message in a professional manner.