• Lead and manage goods by planning and implementing strategies and initiatives to ensure continuous improvement in both service and transit time performance
• Working closely interdepts to serve new/existing customers
• Well versed in import and export (airfreight & seafreight) operational and customs processes and to monitor and ensure all customs permit declaration are complying with Singapore (and other countries - Europe & China)
• Vendor management with contractors/hauliers/transporter and all business-related vendors
• Be responsible for making, sorting, checking and archiving of import and export documents. Maintain close communication with international freight forwarder to assist the customs broker to obtain the information required for customs clearance
• Negotiate best freight rates offered for the routes of shipments by forwarders
• Manage and prepare the full sets of shipping document (invoice, packing list, bill of lading, certificate of origin, customers' required certificates, insurance policy, beneficiary's certificate, bank draft, bank schedule and other required document) and ensure they are legalized
• Handle enquiries, complaints, and dispute from customers and/or shipping lines and shipment-related internal communication
• Handle daily operations and transactions in the forwarding area
• Liaising with quality team and/or relevant statutory authorities for inspections
• Preparation and managing of reports
• Plan and monitor shipment activities
• Verifying bills on warehousing loading charges, and production packing costs
• Develop and maintain trade policies, SOPs, and audit programs.
• Continuously optimize the import and export process within the department and establish a rigorous and compliant import and export system
• Perform ad-hoc duties/tasks as assigned by the Company

Requirement:

Diploma or Degree in Supply Chain, Logistics, Business, or related field.
• Minimum 7-10 years of experience in export/logistics, with at least 3-5 years in a supervisory or managerial role.
• Strong working knowledge of export documentation, warehouse operations, and freight processes.