• Daily operations of the retail store, ensuring smooth and efficient functioning.

• Lead and manage a team of shop staff, providing guidance, training, and motivation to achieve performance targets.

• Develop and implement effective strategies to drive sales, increase customer footfall, and enhance customer satisfaction.

• Monitor and analyze sales performance, inventory levels, and expenses to optimize store profitability.

• Maintain high standards of visual merchandising, ensuring products are displayed attractively and in line with company guidelines.

• Foster a customer-centric culture within the store, ensuring exceptional customer service is provided at all times.

• Handle and resolve customer complaints and inquiries in a professional and timely manner.

• Implement loss prevention measures and ensure adherence to company policies and procedures.

• Monitor and maintain stock levels, coordinating with suppliers and the central warehouse for timely replenishment.

• Prepare and analyze sales reports, financial statements, and operational data to provide insights and recommendations for improvement.