Job Responsibilities

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties.

• Promote gaming products and services to the target market segments, especially towards the Premium players.

• Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.

• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies.

• Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences.

• Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

• Provide accurate information, especially the financial status for credit line recommendation of Premium player.

• Carry a vital role to follow up with credit patron and consult with Premium Account Management for any payment in due.

Customer Engagement and Relationship Management

• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Possess a minimum of 3 years solid experience in managerial positions in the field of Casino Marketing or player development.

Other Prerequisites

• In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy

• In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.

• Knowledge of ACSC, Opera as well as Table Touch system is preferred.

• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.

• Highly motivated, self-manageable, and sales-driven in a collaborative work culture

• Customer-centric and service-oriented, focused on hospitality and the customer experience

• Adept at balancing the need for multi-tasking and prioritization of tasks

• Embrace challenges and overcomes obstacles with positive attitudes

• Possess an ability to handle conflicts and solve problems in a culturally diverse environment

• Champion a culture of collaboration, learning, and adaptability amongst team members

• Seek continuous learning and improvement in personal and professional capacities