Job Description

• Oversees Daily Air cargo operations

• Managing Teams and freight flow processes to ensure timely an secure delivery of goods

• Supervising Staff, maintaining Warehouse and liaising with authorities and airline representatives and reporting on freight status to management

• Attend to customers' request via email and telephone call wherever necessary.

• Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.

• Teamwork capabilities with communication and understanding of workflow.

Requirements

• Knowledge of Import or Export shipping documentation

• 3-4 years of working experience in Freight Forwarding company

• Experience in rates sourcing and quoting

• Strong leadership to train employees, manage schedules and uphold safety and security Standards for air cargo shipments

• Team worker

• 5 days per week