ZARA, an international brand with stores in the main cities of the world and online, offers the latest fashion trends for women, men and children. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and willing to contribute differently are our daily motivation. Does it sound like you?

As a full-time Responsible (Respo), your role encompasses around 4 areas:

Commercial/Visual

• Deep understanding of Gestion Retail, Merchan app, Delivery app and all the visual & commercial tools.
• To ensure that the shopfloor layout and new lines are merchandised according to the company guidelines.
• To oversee the planning of commercial and visual activity of the store in a daily/weekly/seasonal manner.
• Control products level in the store.

Shopfloor & Sales Management

• Managing and motivating the team to increase sales and ensure efficiency.
• To be aware of the daily and monthly budgets to meet and exceed them.
• To ensure standards are maintained during the day and at closings

Customer Service

• To ensure a high level of customer service is offered in the store.
• To understand and reinforce the company return policy.

Team Management

• To guarantee the adequate induction and follow up on training for new team members.
• To assist in the development and retention of an effective team.
• To get involved in performance management of sales assistants.

Requirements:

• Experienced in managing a fast-paced retail operation.
• Knows how to drive sales.
• Has initiative to identify problems and opportunities to be proactive.
• Ability to handle pressure and react quickly to situations.
• Good communication skills.

Commitment Hours:

• 44 hours/week
• Able to commit Weekends and Public Holidays (shift work, retail hours)
• Operation starts as early as 8am, and ends as late as or at 11pm

Our internal talent is our greatest asset and we are proud to offer internal promotion programs where you will find opportunities to grow through elearning and training programs!