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Retail Merchandising Associate
Job post no longer accepts applications

Primary Responsibilities

Focuses on the Guest Retail Experience

  • Uses guest names whenever possible.
  • Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
  • Uses a Heartist® approach – make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
  • Looks for ways to upsell and adds value to enhance guests’ satisfaction.

Works as Part of the Retail Team

  • Ensures accuracy in cashiering duties.
  • Ensures stocks are fully replenished on retail shelves.
  • Operates P.O.S machine and handles cash efficiently in local and foreign currency.
  • Maintains inventory items of the boutique.
  • Provides guest product knowledge and assists guest with selection of gifts and souvenir.
  • Manages and communicates merchandise opportunities to Retail Manager.
  • Participates and assists with monthly inventory stock take activities.

Involvement of Wider Job Functions and Relationship

  • Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
  • Participates in training activities to improve knowledge and skills.
  • Maintains levels of confidentiality and discretion for colleagues and guests.
  • Maintains collaborative working relationships with colleagues and supervisors/managers.

Merchandising Functions

  • Ensure order confirmation and invoices from suppliers are accurate.
  • Creating and uploading purchase orders to facilitate receiving process.
  • Work on retail prices with manager and ensure prices are aligned.
  • Follow up and keep track with suppliers to ensure timely deliveries
  • Follow up with suppliers and liaise with stores when issues arises
  • Arranging of stocks to stores
  • Weekly stock replenishment for stores
  • Monitor stock level of key items and follow up with re-orders when necessary
  • Weekly and Monthly sell through reports
  • Ensure stocks are available in online channels.

Candidate Profile

Knowledge and Experience

  •  Minimum ‘N’ Level or Certificate in hospitality or related field.
  • Minimum of 1 year of relevant experience in retail industry.
  • Proficient in Microsoft Excel and Office
  • Sense of urgency flexibility ability to multitask
  • Willingness to learn
  • Good communication and interpersonal skills
  • Interpersonal skills well developed with guests, employees, management.
  • Ability to work independently, effectively, reliable and self-directed.
  • Good presentation and influencing skills.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Flexible and able to embrace and respond to change effectively.
  • Has good initiative under dynamic environment.
  • Self-motivated and energetic, confidently able to give suggestions and resolve problems.
  • Communication skills in English spoken/written.
  • Supporting operations is a must.

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.
Related tags
Retail Merchandising Associate
a month ago
Entry / Junior