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Production Support

Job post no longer accepts applications

UNITED OVERSEAS BANK LIMITED
13 days ago
Posted date
13 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
Responsibilities:
  • Responsible for availability, incident, problem and capacity management for the applications in scope
  • Response and resolve incidents, problem and user queries through proper analysis
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
  • Execute continuous service improvement plan, process improvement
  • Ensures essential process / procedures are followed and contribute to defining standards.
  • Communicate complex technical issues to business users in a language they understand
  • Contribute in effective knowledge management best practices within team and organization
  • Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Experience/Skills:
  • Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
  • Strong team player. Flexible and being able to manage time effectively.
  • Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
  • Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
  • 3-4 years' experience with Distributed Technologies -AIX, MQ, Java, RDBMS, connect-direct
  • 2+ years' experience supporting native iOS / Android applications in large Production environments
  • Support maintenance of OpenShift, container native applications and microservice design patterns
  • Solid understanding of ITIL methodology
Related tags
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JOB SUMMARY
Production Support
UNITED OVERSEAS BANK LIMITED
Singapore
13 days ago
N/A
Full-time

Job post no longer accepts applications
Production Support

Job post no longer accepts applications