Production Support
UNITED OVERSEAS BANK LIMITED
18 days ago
Posted date18 days ago
N/A
Minimum levelN/A
ProductionJob category
ProductionResponsibilities:
Experience/Skills:
- Responsible for availability, incident, problem and capacity management for the applications in scope
- Response and resolve incidents, problem and user queries through proper analysis
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
- Execute continuous service improvement plan, process improvement
- Ensures essential process / procedures are followed and contribute to defining standards.
- Communicate complex technical issues to business users in a language they understand
- Contribute in effective knowledge management best practices within team and organization
- Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
Experience/Skills:
- Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
- Strong team player. Flexible and being able to manage time effectively.
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
- Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
- 3-4 years' experience with Distributed Technologies -AIX, MQ, Java, RDBMS, connect-direct
- 2+ years' experience supporting native iOS / Android applications in large Production environments
- Support maintenance of OpenShift, container native applications and microservice design patterns
- Solid understanding of ITIL methodology
JOB SUMMARY
Production Support
UNITED OVERSEAS BANK LIMITED
Singapore
18 days ago
N/A
Full-time
Production Support