We are pleased to share that SK hynix is currently recruiting for the position listed below.

We sincerely appreciate your interest and we look forward to your application.

Job Position: Technical Support Operator (Grade: Assistsant manager)

Department: Tech-Marketing Department

Technical Marketing / FAE

• Support Failure Analysis for Quality Issues (Report issues found, provide relevant information and follow solutions to their conclusion.)
• Conduct and support Customer Meeting & Quality Improvement Activities
• Monitor product quality, identify areas of improvement and address those issues with innovative solutions.

Key Qualifications

• At least 3-5 years of Technical support work experience in IT-related fields (including but not limited to the semiconductor industry).
• Experience in technical support or interact with customer for request/inquiry with proactive attitude
• Support senior engineers with documentation, email follow-ups, and administrative tasks. (ex, daily report to HQ in Korea)
• Business-level proficiency in English
• Advanced Microsoft office skill (Excel, Power point)

Education & Experience

• Preferred Engineering Major with Electronic / Computer engineering background
• Preferred work experience or understanding in IT-related fields or semiconductor industry.
• Korean language will be advantaged
• Work cross-functionally with international teams, and project managers in an effort to ensure delivery of world-class products to our international customers.
• Successful candidates will be proactive, willing to learn and able to work with responsibility and collaborate with international teams around the world.

Compensation & Benefit

• Salary : $3,800 ~ $4,400 based on experience.
• Fixed Bonus: Equivalent to two months' salary, paid quarterly at 50% of the monthly base salary. (14mth salary)
• Additional Monthly Allowance (separate from base salary)
• Medical benefit
• Time Flexible Work Arrangement