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Senior Associate, L2 Production Support Engineer, Institutional Banking Technology, Group Technology (WD69805)
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Company logo (non-clickable)
Dbs Bank Ltd.
25 days ago
Posted date
25 days ago
N/A
Minimum level
N/A
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Provide operational support for production channel system
  • Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
  • Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
  • Possesses good domain knowledge of payments/Channels
  • Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 - 3 client impacting incidents.
  • Ensures that all stakeholders are sufficiently involved in the Problem Management process.
  • Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
  • Participate in knowledge transfer to ensure better grasp of the product and domain.
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

Requirements
  • Overall experience of at least 5 years in IT with 2 years in banking payment domain
  • Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, Shell scripting
  • Worked supporting corporate channels. If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage
  • Able to provide 24x7 operational support including Weekends and public holidays when required
  • Good communication skills both in written and oral
  • Self-starter with excellent crisis management skills.
  • Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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JOB SUMMARY
Senior Associate, L2 Production Support Engineer, Institutional Banking Technology, Group Technology (WD69805)
Company logo (non-clickable)
Dbs Bank Ltd.
Singapore
25 days ago
N/A
Full-time