Job purpose

The role is responsible for supporting the day-today operations of a fleet of gas vessels, including LNG, LPG/Ammonia, and Ethane carriers. The focus is on operational excellence, ensuring compliance with charter-party obligations, delivering high service standards, and maintaining strong relationships with stakeholders. The position plays a critical role in ensuring customer satisfaction, and the efficient, safe and cost-effective operation of the vessels.

Main Duties and Responsibilities of the Role

Core responsibilities

• Act as the main point of contact for assigned vessels for both internal and external stakeholders.
• Monitor daily vessel activities, ensuring operations align with time charter-party requirements and pursue cost optimisation where applicable.
• Maintain up-to-date vessel trading and cargo information.
• Manage the billing process for charter hires and related invoices (e.g. Bunkers, Brokerage, Armguard).
• Build and sustain positive customer relationships.
• Assist with commercial, ship financing, and ship registration-related matters.
• Track vessel movements and respond to all related communications.
• Oversee execution of voyage-related tasks from pre-fixture planning to post0fixture claims and demurrage.
• Ensure voyage orders are properly communicated, executed, and compliant from commercial and legal perspectives.
• Coordinate appointment of agents, port fee arrangements, and approval processes for disbursement actions.
• Monitor vessel performance and ensure compliance with charter-party requirements.
• Collect and submit necessary Letters of Indemnity (LOIs).
• Ensure timely and accurate submission of vessel-related notices and documentation.
• Assist in compatibility and due diligence studies as needed.
• Maintain and update Q88, Form C and other standard questionnaires.

Other duties

• Coordinate with the Insurance Department for deviations, war risk area entries, P&I claims, etc.
• Liaise with security for the deployment and withdrawal of armed guards.
• Arrange for weather routing, pilots, bunker surveyors, and superintendents as required.
• Provide training, supervision and guidance to Operations Executives.
• Participate in the Emergency Response Team (ERT) and contribute to incident response as necessary.
• Support general vessel operations, office administration, and any other tasks as assigned by the company.

Skills & Knowledge

Educational Background

Diploma or Degree in Maritime Studies or previous experience as a Marine Engineer.

Experience

• Relevant experience in the shipping industry in a similar role.
• Essential experience in managing LNG and LPG/Ammonia carriers.

Technical & Professional Skills

• Strong administrative, time management, and organisational abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Powerpoint, Sharepoint).
• Solid understanding of charter-party clauses and commercial operations.
• Familiarity with voyage documentation and operational reporting.

Communicating Skills

• Fluency in spoken and written English
• Clear and precise communication with customers and stakeholders

Soft Skills

• Strong interpersonal skills, and a collaborative team player.
• Proactive, detail-oriented and solutions-driven.

Attitude & Disposition

• Willingness to be on standby 24/7 standby, including weekends and public holidays.
• Ability to think quickly and remain calm when resolving vessel-related issues.
• Resilient under pressure and comfortable in a fast-paced, dynamic environment.
• Open to occasional travel and after-hours client engagements.
• Displays a professional demeanor and positive, service-oriented attitude.