Role: Production Support Analyst

Job Requisition Number: IS-69377

Job Level: 3 - 5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

• Investigate production issues, respond based on production defect severity SLAs.

• Manage and respond to users in a timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI.

• Make sure system availability as per respective agreed SLA.

• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

• Provide support for annual Disaster Recovery (DR) exercise for supported applications.

• Provide support to System Engineers on server level patches / upgrade as and when applicable.

• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

• Ensure application incident & task documentation is properly updated for each production release.

• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, professionalism and attention to detail.

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

• Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years' production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms - UNIX / open, AS/400 and mainframe

Technical Skills:

• ITIL

• UNIX / Open systems

• SQL

• AS/400 (will be a added advantage)

Please forward your resume in MS word format to Careers@infogainglobal.com