We are seeking a committed and experienced Quality Assurance & Registrar Manager to ensure full compliance with the EduTrust Certification Scheme and Enhanced Registration Framework (ERF) under the Private Education Act. This role also oversees registrar operations to ensure accuracy, data integrity, and timely academic reporting across the school.

Responsibilities

• Serve as the school's Management Representative (MR) to SkillsFuture Singapore (SSG) for compliance with the EduTrust Certification Scheme and Enhanced Registration Framework (ERF).
• Lead the preparation and submission of EduTrust documentation, including Policy and Operational Manuals (POMs), Corrective Action Plans (CAPs), and audit evidence.
• Conduct internal audits, coordinate management review meetings, and ensure compliance with the Private Education Act (PE Act) and all relevant regulations.
• Keep management and staff informed of regulatory updates and guide departments in implementing quality assurance measures.
• Provide in-house EduTrust and quality training to staff.
• Serve as the Data Protection Officer (DPO) to ensure the school's compliance with the Personal Data Protection Act (PDPA).
• Oversee document control, versioning, and record retention in accordance with EduTrust standards.
• Oversee and manage the Registrar Office, ensuring accurate and timely handling of all academic, student, and regulatory records.
• Supervise Registrar staff and establish clear workflows for contract generation, enrolment, withdrawals, and graduation documentation.
• Review and approve student records, transcripts, and academic reports to ensure accuracy and quality before release.
• Lead the coordination of academic reporting cycles, including semester reports, attendance, behaviour tracking, and credit monitoring.
• Develop and implement policies to ensure Registrar practices meet regulatory standards for documentation and audit readiness.
• Drive continual improvement in Registrar processes, ensuring efficiency, consistency, and accountability across the function.

Requirements

• Bachelor's Degree in Business Management, or related discipline.
• Minimum 5-7 years of experience in school administration, quality assurance, or education compliance.
• Strong understanding of EduTrust and ERF requirements, and familiarity with SSG's current audit processes.
• Proven experience in preparing audit documentation, internal reviews, and regulatory submissions.
• Strong analytical, organisational, and communication skills.
• Proficiency with ManageBac and OpenApply preferred.
• A proactive, detail-oriented professional with the ability to work independently and cross-functionally.

ISS International School is committed to safeguarding the well-being of our students and promoting the welfare of children and young people. We uphold high standards in our recruitment practices, with a strong focus on child protection and safety.