L1 PRODUCTION SUPPORT
QUESSCORP SINGAPORE PTE. LTD.
20 hours ago
Posted date20 hours ago
N/A
Minimum levelN/A
ProductionJob category
Production- Provide L1 production support on corporate internet banking / CDN / monitoring system related applications.
- To coordinate and support infrastructure maintenance activities
- To manage implementations of new application releases; adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level & quality.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of experience in IT production support, preferably in banking or financial services.
- Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
- Familiarity with ticketing tools and monitoring tools.
- Good problem-solving skills and ability to work under pressure in a fast-paced environment.
- Strong communication skills with the ability to liaise effectively across teams.
- Knowledge incident management processes is a plus.
JOB SUMMARY
L1 PRODUCTION SUPPORT
QUESSCORP SINGAPORE PTE. LTD.
Singapore
20 hours ago
N/A
Full-time
L1 PRODUCTION SUPPORT