Role: Production Support Analyst

Job Requisition Number: IS-65456

Job Level: 3 - 5 years of relevant experience (L3)

Location: Singapore

Key Responsibilities

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly releases
• Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
• Follow up on defect closure and meet defect closure KPI
• Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release

Key Requirements:

Education:

• Bachelors' Degree in Computer Science or related field.
• 3 or more years' of Production Support L3 experience across multiple technologies / platform
• Strong troubleshooting and problem solving skills
• Strong written, oral communication skills and able to manage user / vendor / customer
• Has experience with end-to-end development following SDLC
• Ability to easily adopt to any technology / environment
• Experienced and have good understanding in Core Banking modules
• Preferable with knowledge of bulk file transactions and payments domain
• Familiar with incident and problem management process
• Familiar with agile methodologies

Technical Skills:

• Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.

Please forward your resume in MS word format to Careers@infogainglobal.com / suganthi@infogainglobal.com