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Customer Service Agent, Assistant #HYL
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EA License No.: 99C4599
3 months ago
Posted date
3 months ago
EA Personal Registration No.

Contract: 3 months contract to perm

Location: Gul Circle

Working Hours: Mon-Fri 8.30am-6pm, Alt Sat 8.30am-12.30pm

Pay: 2-2.4k


Job Scope

  • Perform order processing operations in compliance to rating principles as well as operator variations
  • Perform documentation for order processing activities
  • Perform stock transfer / system transaction in WMS
  • Monitor cargo handling schedules to ensure timelines are complied with
  • Perform system receipt of cargo
  • Validate documentation and escalate non-conformities
  • Identify operational shortfall and escalate
  • Perform continuous improvement activities
  • Propose practical performance improvement solutions
  • Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services
  • Prepare reports for customers and operations
  • Perform billing process
  • Communicate requirements and activities to stakeholders
  • Work with allocated resources to ensure service delivery
  • Identify and escalate risk factors that impact efficiency
  • Operate systems, technology and electronic tools deployed (e.g. SAP, WMS & etc.)
  • Work with team members to support technology projects


Job requirements

  • Admin experience



Interested candidates, do submit your resume in Word document to:



Jocelyn Chan          

Recruit Express Pte Ltd (Healthcare & Lifescience)          

Company EA Licence number : 99C4599          

Personnel EA License: R1331820

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Customer Service Agent, Assistant #HYL
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