Responsibilities

• Support the Project Lead in managing a HR Business Process Operations Support Team to support client ERP system requirements in day to day operations

• Advice client stakeholders and team members in consultation services, handling of escalations, monitoring of CRs, data migration and audit activities

• Drive operational performance and service excellence and monitor performance of the team against defined quality standards

• Demonstrate ability to drive ongoing improvements through standardizing, automating and consolidating processes.

• Identify problem areas in service delivery processes, troubleshoot issues and recommend solutions

Requirements

• At least a Degree in Business, Engineering, Computer Science or relevant subject.

• At least 3 years of experience in project management, with corresponding experience in Information Technology

• Knowledge of information technology. SAP or HR related experience will be a bonus

• Demonstrated track record in managing operations teams. Has good supervisory and communication skills.

• Good planning and coordination skills.

• Strong writing, verbal communication and presentation skills.

• Good team player, responsible and conscientious.

• Resourceful, independent, responsive and pro-active.

• Proficiency in Office productivities suites such as Microsoft Office.

• Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Licence no:12C6060