We are looking to add a Client Response & Case Support Officer to join our Criminal Defence / Family Law team.

Responsibilities :

• Monitor email inboxes and Court notification systems for new updates, orders, and deadlines
• Handle email, documentation, court database, and project timeline management
• Plan, coordinate, and prepare case briefs, notes for calls, discussions, meetings, and court sessions
• Respond to routine client messages, concerns and queries promptly and professionally
• Escalate urgent or sensitive matters internally based on SOP-driven triage protocols
• Assist lawyers and paralegals by preparing case updates, timelines, and follow-up lists
• Maintain clear, well-organised documentation across Dropbox and internal case folders
• Support team with client communications (email, WhatsApp, calls), scheduling, and reminders
• Track key dates such as court mentions, document deadlines, and client milestones
• Follow structured workflows and checklists to ensure no task falls through the cracks

Requirements :

• Reliable, meticulous, and organised - you find satisfaction in closing loops and ticking boxes
• Comfortable working remotely, independently, and across multiple communication channels
• Strong written English and clear communication skills (voice, chat, email)
• Able to prioritise, multi-task, and work well under time pressure
• Familiar with basic tools like MS Outlook, Excel, Dropbox and WhatsApp
• Tech-curious: open to using AI tools or automation platforms (e.g. Airtable, Make.com, Zapier) to improve workflow
• Prior experience in a legal, administrative or case management setting is useful but not essential
• Committed to client service and supporting access to justice behind the scenes

We look for candidates who are driven, self-motivated and resourceful, and who share our desire to build a purpose-driven law practice based on our values:

• Empathy: We will understand what you are going through and show compassion in helping you.
• Integrity: We will always do the right thing, because the time is always right to do what is right.
• Humility: We will put our ego aside and listen to your opinions and feedback because we can always do better.
• Courage: We will act without fear or favour, knowing that we are empowered with our team's full support.
• Tenacity: We will persevere and work even harder when the going gets tough, when no one else is looking and everyone else quits.
• Ownership: We will be accountable for our actions, and we will not turn away from responsibility.
• Teamwork: We will support and stand alongside our team in every test and triumph.
• Purpose: This is not 'a' job; this is 'OUR' job. We are grateful to have it, and we take pride in everything we do.

If you would like to apply, please send the following to jonathan.wong@tembusulaw.com :

• CV / resume
• Recent photograph
• Writing samples / samples of past written work
• Current / last drawn salary
• References or testimonials

Only candidates selected for interviews will be notified. Thank you.