The Learning Support Team is a highly logistical function within the organisation. The role of the LST in operations is to oversee day-to-day responsibilities for the department, including resources, support for learner's registrations and to also assists with the creation of the desired learning environment and the management of logistics and equipment.

• Ensure sufficient assessment session timeframe being allocated as based on the number of learners

• Engage and maintain a healthy collaboration with internal and external stakeholders and vendors

• Maintain training facilities and conditions of the available equipment

• Coordinate logistics and resources across the organisation, products and services and external venues

• Check and track learners' attendance and assessment results

• Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.

• Ensure all learning materials are up-to-date

• Ensure that programmes and activities are carried out as per the set curriculum

• Familiarize with all the available modes of payment SOP (SkillsFuture Claim submission, NTUP UTAP reimbursement, PSEA Withdrawal, NETS or PAYNOW)

• Able to explain the funding structures, pedagogy and programmes offered

• Ensure all documents are handled with PDPA in mind

• Upload soft copies of the post-class documents to Microsoft Teams and physical copies to the relevant teams for checking

• Logistics and resources management

Other related duties as assigned by the Superior